Terms & Confidentiality
I - GENERAL PROVISIONS
The General Terms and Conditions of Sale detailed below apply to all orders placed with Météor for all products and services offered on the Website (the “T&C’s”).
The Customer must read the Terms and Conditions of Sale prior to any order (the "Order"), the Terms and Conditions of Sale being available on the Site.
They can be accessed at any times on the Website.
Météor reserves the right to adapt or modify the T&C’s at any time, the version of the Terms and Conditions of Sale applicable to any transaction is the T&C’s published at the date of the order. The T&C’s version available for all sale is the one on the site www.ateliermeteor.com at the time of order. Consequently, placing an order by a customer implies complete adherence, without reservation, to these terms and conditions by clicking on the button "I have read and accept the general terms and conditions of sale".
II - WEBSITE'S INFORMATION AND ACCESS
www.ateliermeteor.com is an e-commerce merchant owned and managed by Météor.
The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by Météor or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. “force majeure events” as recognised by the Belgian courts. Météor is not liable for any damage incurred by an unavailability of the Website.
Météor does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, Météor may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.
Météor reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
III – SUBSCRIPTION TO THE WEBSITE
Subscription of the client shall be validated by Météor after checking the standard form filled by the client. A confirmation of the subscription is sent to the client by email.
By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. Client shall update its personal data. If an error occurs relating to the recipient address, Météor shall not be held liable in case of any inability to deliver the products ordered.
To insure a faster and easier connection or registration, client may use the “Facebook Connect” functionality, which enables to pre-fill automatically the form.
IV – PRODUCTS
The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, errors occurring during the update cannot held the liability of Météor. Météor cannot be liable in case of an order cancellation because of stock depletion.
Météor takes the greatest care in the presentation and description of the products in order to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
It is possible that client may receive an item previously returned by another person. Nevertheless, intact items that have not been worn are only accepted, after thorough check before being placed back in stock.
In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the customer may either exercise his right of withdrawal, or implement the Météor guarantee of conformity which will, where appropriate, result in an exchange or refund of the price (in whole or part) that has been invoiced.
V - ORDER
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Météor, expressed by a succession of different stages that the client shall follow in order to validate their order.
Client may at any time change or remove the products added in its bag (the “Bag”). The Bag summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes. Client may modify at any time its Bag before validating the order.
The price paid by the Client doesn’t include customs and others taxes. Such additional costs shall be directly paid by the Client to the carrier.
Confirmation of the order by the client implies the acceptance of all provisions of T&C’s, bought products, and both of price and related costs. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by Météor. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company Météor.
VI - ORDER REFUSAL
Météor reserves the right to remove at any time any product displayed on the Website and/or to replace or modify any content or information related to any product. Despite the best efforts of Météor to satisfy the client expectations, Météor may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.
Météor cannot be held liable to the client or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email.
VII - PRICES AND TERMS OF PAYMENT
All prices shown are calculated including the value added tax (VAT) applicable in Belgium, which may differ depending on the country of invoicing.
Météor reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the rates in force at the time of the registration and payment of the Order, subject to availability.
The Products are payable in cash at the time of the actual Order.
Payment for purchases shall be made either via Visa, MasterCar, Bancontact or Apple Pay.
The Customer expressly acknowledges that the communication of his credit card number to Météor is tantamount to authorisation to debit his Account up to the price of the Products ordered. Where applicable, a notification of cancellation of the Order for non-payment is sent to the Customer by Meteor on the e-mail address communicated by the Customer when registering on the Site.
The data recorded and kept by Meteor constitutes proof of the Order and of all sales made. The data recorded by Visa, Matercard, Bancontact or Apple Pay constitute proof of any financial transaction between the Customer and Meteor.
VIII – DELIVERY
Deliveries are carried out by Bpost.
Delivery operates at the time of the transfer of the product’s physical possession to the Client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the Client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.
The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the customer, products will be returned to Météor which will contact the customer to organize another Delivery.
Orders are shipped within 7 business days at most for a Delivery in metropolitan France and 20 business days for an International Delivery, from the date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and during December, considering the significant increase of the orders volume.
Météor cannot be liable for the late Delivery caused by a case of force majeure.
If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 14 days will receive a refund of the Order. Météor cannot be liable of any direct or indirect damage resulting from delay of delivery.
IX - REFUNDS AND RETURNS
Any non-professional consumer has a right of withdrawal. The use of the right of withdrawal must be notified in advance by e-mail to the following address: firstname.lastname@example.org. A withdrawal form is available upon receipt of the Products by the Customer or can be downloaded from the Site. It is to be returned to Météor. In this eventuality, Météor will send the customer an acknowledgement of receipt on a durable medium. The Customer may also fill in an online form on his Account.
The right of withdrawal is exercised without penalty. In the event of use of this right by the Customer, the Product must be returned to Météor within thirty (30) days of receipt of the Products. Beyond this thirty (30) day period, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn. To make a return, the Customer must follow the procedure indicated on the return form received with his Order.
Reimbursement is subject to Meteor having been able to recover the Products initially delivered. Unless otherwise agreed by the Customer, Meteor shall make the reimbursement using the same means of payment as that used for the payment of the Order.
The return of Products is at the expense of the customer and is at the customer's risk if the place of Delivery is not in the above-mentioned countries.
If the Customer fails to comply with these GCS, Meteor will not be able to reimburse the Products concerned. In all cases, the cost of return is at the expense of Météor if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.
X - GUARANTEES AND RESPONSIBILITY
Météor’s liability related to the Products is limited to the sale price of each product. Météor will not be responsible or liable for any following losses, whenever its cause:
- Loss of benefit or sales
- Loss or revenue
- Loss of profits or contract or opportunity
- Loss of expecting savings
- Loss of data
- Loss of business, management or administration time
- Damage to the image
- Lost chance and especially of sale or purchase of a product
- Psychological damage.
Documents, details, descriptions and information related to the Products published on the Website are not covered under any guarantee, express or implicit, except the guarantees provided by law.
Météor makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the customer agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at customer’s own risk and the customer will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content.
Météor is only required to deliver products which are compliant with the contractual provision. Products are considered as compliant if the following conditions fulfilled : (i) they shall be compliant with the description and have the features mentioned on the Website; (ii) they shall be compliance with the uses which may reasonably be expected of it; (iii) they shall compliant with the quality and strength which may reasonably be expected of similar products.
According to legal regulations, Météor guarantees the customers against compliance and latent defects, under the following conditions:
In case of visible defect of a Product, the customer shall send a demand to email@example.com within 3 days from the Delivery date. All demands shall mention the defect concerned. Failing that, the demand won’t be accepted and no return or exchange will be possible. The Product shall be returned, with its original packaging, with the original labels, brand new, without having used it or washed it, and which the Order reference and copy of such demand shall be sent by mail to the headquarter: Météor – 57 rue de Flandre, 1000 Bruxelles. After sending an e-mail reporting the apparent defect of the Product referred to above. Depending on the content of the Customer's complaint, cases of apparent defect confirmed by Meteor give rise either to the establishment of a credit note in favour of the Customer, or to the replacement of the Product, or to the pure and simple refund of the Price to the Customer within a period of 14 days. In case of non-compliance with the return procedure, no exchange or refund or credit note is possible.
XI. PARTIAL INVALIDITY
If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.
XII - APPLICABLE LAW AND JURISDICTION
These General T&Cs are governed by the laws of Belgium.
In the event of a dispute between the Client and Météor concerning the interpretation, performance or termination of this T&C’s, Météor strongly encourages the Client to contact the company in the first instance to attempt to resolve the disagreement amicably. Météor hereby notifies Clients that there are alternative dispute settlement options such as mediation or arbitration. http://ec.europa.eu/consumers/...
It should be noted that confidentiality of data exchanges is not guaranteed over the Internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the Internet.
Contact : firstname.lastname@example.org
XIII. PERSONAL DATA AND COOKIES